Privacy Policy

Home from Home by the Sea Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect and store basic contact information to provide our services efficiently. This includes:

Your name

Email address

Phone number

This data is collected when you:

Make a booking

Send us an enquiry

Subscribe to our mailing list

We only collect data that is necessary to deliver our services and respond to your requests. Your data will never be sold or shared with third parties unless required by law.

2. How We Use Your Data

Your data is used to:

Respond to your enquiries

Confirm and manage your bookings

Send you updates and offers (if you opt-in)

Improve your experience on our website

If you subscribe to our newsletter, your data will be stored securely by Mailchimp, subject to their Privacy Policy.

3. Data from Third Parties

If you book through a third-party platform (such as Booking.com or Airbnb), your contact information is shared with us so we can manage your reservation. This data remains stored within those platforms and is subject to their privacy policies.

4. Contact Forms and Communication

When you contact us via our website form or email, your information is stored and sent to us securely. The form is managed by Promote My Place and Smoobu, both of which comply with GDPR and maintain their own privacy standards.

5. Use of Cookies

If you accept cookies via our pop-up notice, we may collect non-personal data about how you use our site, such as:

Pages visited

Time spent on each page

Cookies help us improve our website and user experience. No personally identifiable information is collected via cookies.

6. Your Rights

Under GDPR, you have the right to:

Request access to the personal data we hold about you

Correct or update your personal information

Withdraw your consent at any time

Request deletion of your data (subject to a 180-day retention period for legal obligations)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a data request or exercise your rights, please use the Contact Us form on our website.

7. Data Security

We take data security seriously and have implemented physical, electronic, and managerial safeguards to protect your personal data from unauthorized access, misuse, or disclosure.

8. Mailing List

If you choose to sign up for our mailing list, your data will be used to send you occasional updates, news, and exclusive offers. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly.

If you have any questions or concerns about this policy, please contact us via the Contact Us section on our website. We're happy to help.